Refund policy

🔒 Refund Policy (CivicSupply)

Refund Policy

At CivicSupply, all products are made-to-order. Because of this, we do not accept returns or exchanges for reasons such as incorrect sizing, change of mind, or preference.

However, your satisfaction is important to us. If your order arrives damaged, defective, or incorrect, we will gladly make it right.

✅ Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery.

To help us resolve the issue quickly, include:

• Your order number
• A description of the issue
• Clear photos of the item

Once reviewed, we will offer a replacement or refund at no additional cost.

❌ Non-Returnable Items

Because all items are made-to-order, we do not accept returns or exchanges for:

• Incorrect size selection
• Change of mind
• General preference

Please review sizing and product details carefully before placing your order.

📧 Contact Us

For any issues with your order, contact us at:

👉 ShopCivicSupply@gmail.com

We aim to respond within 24–48 hours.

💳 Refunds (if applicable)

If a refund is approved, it will be processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.